Fraser & Neave Holdings Bhd Sustainability Report 2019

PRODUCT AND SERVICE LABELLING GRI 417-1; GRI 417-2 Our packaging and labelling is the primary method through which we communicate information to consumers about our products’ quality, nutrition, safety and disposal. It is therefore essential that our labelling is comprehensive and clear, allowing our consumers to make fully informed purchasing decisions. OUR APPROACH Our labelling adheres to the Food Act in Malaysia and requirements of the Food and Drug Administration in Thailand. All information disclosed on our labels is subject to a review process involving a range of internal experts including our R&D and Scientific & Regulatory Affairs teams, plus dietician advice. Labels are then submitted to government authorities for verification and endorsement. We go beyond mandatory requirements, and for all products we provide information on ingredients, sourcing, energy per serving size, recommended daily allowances (RDA) of the different nutritional components, expiry dates and nutrition tips. In order to make it as easy as possible f o r c o n s ume r s t o u n d e r s t a n d fundamental information (Calories and contribution to recommended daily calorie intake), we include ‘front of pack labelling’ for most of our RTD products. The sourcing of components of the product or service Content, particularly with regard to substances that might produce an environmental or social impact Safe use of the product or service Disposal of the product and environmental/social impacts Others such as Halal logo, Certification on HACCP, Nutritional information We ensure that our marketing and advertising activities do not make any ethical breaches. We adhere to the Malaysian Code of Advertising Practice in Malaysia and the Consumer Protection Act of B.E. 2522 (1979) in Thailand. In Malaysia, we are a signatory to the ‘Responsible Advertising to Children’ initiative and have pledged to restrict marketing to children under 12 years of age. For example, we will only advertise children’s products which meet specific nutritional criteria based on accepted scientific evidence, and national and international dietary guidelines. FRONT OF PACK LABEL Energy 85 Kcal 4% Throughout our product information, labelling and marketing communications efforts in FY2019, to the best of our knowledge, there was no incident of non-compliance with regulations or voluntary codes resulting in a fine, penalty or warning. O U R P E R F O R M A N C E H I G H L I G H T S Managing Our Impacts S U S T A I N A B I L I T Y R E P O R T 2 0 1 9 097