Fraser & Neave Holdings Bhd Sustainability Report 2019

F&NHB’s policy is to align our reporting of non-financial information with the best and most up-to-date standards and protocols available at the beginning of our financial year. We believe in reporting reliable data and continuously strive to improve the quality of our non-financial disclosures. For the first time this year, we have obtained external verification on the sustainability data disclosed in this report. Lloyd’s Register Quality Assurance (LRQA) has conducted a limited external assurance on selected Environment and Social disclosures. The limited external assurance serves to ensure accuracy of the sustainability data disclosed in this report. LRQA’s statement can be found on pages 108-109 of this report. Similar to our approach from previous year, this report is organised into two primary themes on sustainable value creation, each with three ‘core areas’: 1. Delivering Value through Innovation, Human Capital Development & Social Collaboration Driving Economic Value Empowering Our People Enhancing Social Well-being 2. Managing Our Impacts & Conducting Business in a Responsible Manner Eco- efficiency Responsible Supply Chain Safety & Well-being MALAYSIA • F&N Dairies Manufacturing Sdn Bhd • F&N Beverages Manufacturing Sdn Bhd • F&N Beverages Marketing Sdn Bhd • Fraser & Neave (Malaya) Sdn Bhd • Borneo Springs Sdn Bhd THAILAND • F&N Dairies (Thailand) Limited The reporting period aligns with F&NHB’s fiscal year: 1 October 2018 to 30 September 2019 (our previous Sustainability Report was for the fiscal year ended 30 September 2018). Unless otherwise stated, the information presented in this report has been obtained from the following operations in Malaysia and Thailand, which represent 100% of F&NHB’s business operations. For environmental data, information is obtained from our eight manufacturing sites in Malaysia and Thailand. We value and appreciate all feedback to help make our future reports more relevant to our stakeholders. Please direct your comments, feedbacks or other queries to: : groupcomms @ fn.com.my : +603 9235 2288 : Communications & Corporate Affairs Department, F&N Point, No. 3, Jalan Metro Pudu 1, Fraser Business Park, off Jalan Yew, 55100 Kuala Lumpur, Malaysia C O N T A C T U S A S S U R A N C E P O L I C Y R E P O R T I N G P E R I O D A N D B A S I S O F S C O P E 009 S U S T A I N A B I L I T Y R E P O R T 2 0 1 9 Sustainability In F&N