Fraser & Neave Holdings Bhd Sustainability Report 2019

KEY STAKEHOLDERS’ ENGAGEMENT F&NHB’s stakeholders include any individual or group who are impacted by or interested in our activities. We strive to build and maintain strong relationships based on trust and respect with all stakeholders, and utilise various platforms where they can voice their opinions and suggestions, as shown in the table below. Information received via these channels are used in our planning and strategy for sustainable value creation. Engagement Channels Typical Issues Raised F&NHB Actions Shareholders & Investors • Annual General Meetings (AGMs) • Face-to-face meetings & conference calls • Office/plant visits • Investor Days/briefings • Transparent and accurate disclosure • Return on investment • Sustainable financial and operational performance Refer to: • Our Sustainability Approach (pages 020-029) • Economic Performance (page 035) Employees • Biennial employee engagement survey • Annual CEO town hall/roadshow • Annual dinner • Festive gatherings • Sports tournament • F&N Chairman Award • iConnect (intranet), F&N DIGEST (newsletter), monthly email news highlights, digital TV • F&N Voice WhatsApp channel • Dialogues with unions • Compensation and benefits • Competency development • Senior leadership • Learning & development • Rewards & recognition • Safety at work Refer to: • Economic Performance (page 035) • Talent Management (pages 042-051) • Market Presence (page 052) • Occupational Health and Safety (pages 089-091) Distributors & Trade Customers • Annual customer meetings • Annual factory visits • Annual business planning • Business development activities • Joint supply chain meetings • Quarterly business reviews • Customer appreciation events • Latest consumer & shopper trends • Product innovation • Customer relationship management • Shopper loyalty programmes • Improving customer service level • Business practices & ethics • Efficient delivery systems Refer to: • Innovation (pages 036-041) • Consumer Health and Safety (pages 092-096) Consumers • Marketing & sales promotions • Brand communication through advertising • Social media interactions • On-ground events & activities • Dedicated consumer hotline • Product quality & safety • Consumer health & safety • Fair & reasonable product pricing • Social & community engagement • Environment-friendly packaging Refer to: • Innovation (pages 036-041) • Consumer Health and Safety (pages 092-096) • Product and Service Labelling (page 097) WWW . F N . C O M . M Y 022 F R A S E R & N E A V E H O L D I N G S B H D OUR SUSTAINABILITY APPROACH