Fraser & Neave Holdings Bhd Annual Report 2020

135 ANNUAL REPORT 2020 05 sustainability report – 6 are healthier product options new product launches 10 with to improve energy efficiency by generating renewable energy , elevate product innovation and drive cost competitiveness RM134 mi l l ion Investment of Launch the Fraserians Connect App , a mobile app that connects F&N employees in Malaysia Rolled out a sustainable packaging – F&N ICE MOUNTAIN Drinking Water recyclable paper (Tetra Pak) carton packaging, with bio-based cap 1. DRIVING ECONOMIC VALUE During 2020, F&NHB maintained a resilient economic performance in the face of external shocks, to continue delivering value for all stakeholders. We achieved this by maintaining leadership in our core markets, and by leveraging innovative technologies and employees’ expertise tomeet consumers’ evolving demands and enter new markets. We worked to maximise output despite a reduced workforce and production hours during the MCO period. Our economic performance provides us with a firm foundation to continue delivering the products which our customers love. We have invested in product and process innovation to increase our product range, and improve efficiency and productivity. Over the past year, we launched new healthier choice products and more convenient packaging to meet the diverse needs of our customers. We have also been implementing employee- driven innovative manufacturing processes that increase productivity and improve environmental performance. Deliver our ‘Pure Enjoyment, Pure Goodness’ promise to our consumers Capacity building for in-sourced milk and juices with the commencement of a new freshmilk line in Pulau Indah plant. OUR RESPONSE TO COVID-19 In 2020, the unprecedented situation caused by the COVID-19 pandemic had significant impacts on people and businesses around the world. It has reiterated the materiality of environmental and social topics by showing just how connected we are as a global society and how sustainability risks can very quickly create an impact across the economic system. Our commitment to addressing sustainability through our material issues helps ensure the resilience of our business and our stakeholders against external shocks such as COVID-19. F&NHB has responded to the COVID-19 pandemic with a focus on the following areas: • Business continuity to deliver stakeholder value • Structures and plans to manage systemic shocks • Ensuring the wellbeing of our people is our top priority • Accelerating our transition to the future of work • Reinforcing our commitment to healthy products and lifestyles • Supporting consumer needs during the pandemic • Partnering to ensure supply chain resilience and avoid disruption • Supporting local communities through the COVID-19 pandemic Read more in our Sustainability Report 2020.