Fraser & Neave Holdings Bhd Sustainability Report 2021

Innovation is central to long-term value creation. We invest in product and process innovation to increase our product range, and improve e+ciency and productivity. We continuously evolve to deliver new and unique product o*erings which cater to consumers’ changing needs, for example, towards more beverage choices, flexibility and a*ordability. Innovation is critical not only for long-term business success but also in response to growing concern about social and environmental issues. Further guided by the ‘circular economy’ principle of decoupling our activities from the consumption of finite resources, we continuously innovate for longer shelf life and better recyclability of our product packaging. Over the past year, we launched new healthier product options and more convenient packaging to meet the diverse needs of our consumers. We have also been implementing employee-driven innovative manufacturing processes that increase productivity and improve environmental performance such as lower Greenhouse Gas (GHG emissions), waste reduction and water savings. Product Innovation: Meeting consumer’s evolving needs through product choice and availability Process Innovation : Improving our operations to increase resource e+ciency, reduce environmental impact and contribute to a circular economy INNOVATION Continuous improvement to deliver high quality innovative products to consumers. More new products to expand our target consumer groups. Collaborate with authorities such as the Ministry of Health (MoH). Federation of Malaysian Manufacturers (FMM) and Thailand’s Food and Drug Administration (FDA) to adhere to food safety regulations and support national health priorities. Collaborate with research institutes to access cuttingedge research and scientific studies to discern the e+cacy of our products. Develop products based on scientific research, consumer insights and tastes relevant to evolving Asian lifestyles. Constantly refine our products to meet the changing needs of consumers and ensure consistent delivery of good taste and the right nutritional values. OUR INNOVATION FRAMEWORK EXTERNAL COLLABORATION INNOVATION CULTURE PRIORITY AREAS 054 SDG 3: Good Health & Well-being SDG 2: Zero Hunger RESPONSIBLE PRODUCT STEWARDSHI P