Fraser & Neave Holdings Bhd Sustainability Report 2021

We are committed to ensuing product integrity from manufacturing to distribution and storage. Therefore, from boots to boardroom, we promote a culture for high product quality and safety standards. In our own operations, we adhere to all health and safety regulations applicable to the F&B industry for the markets in which we operate. All F&N products are manufactured under stringent international quality and food safety standards. Our plants are certified with international standards – FSSC Scheme 22000, ISO 22000 and HACCP Food Safety management systems, and all stages of our production processes are subjected to rigorous quality control procedures. Our Sustainability and Risk Management Committee (SRMC) regularly reviews the key risks in relation to Product Quality and Safety. List of Certifications: Our production facilities follow strict standard of operation procedures so that all our products are stored and transported in good conditions, such as the appropriate temperature range, lighting and stress on packages. We value our customers’ thoughts and satisfaction. So, we have provided multiple communication channels for customers to provide feedback. This is critical to F&N’s customer experience. Customers can contact us through our toll-free consumer care line, website or by sending us an email with their enquiries. TARGET • Achieve 100% of our plants and production processes certified with the Food Safety System Certification scheme 22000 and Halal Standard (or equivalent) Progress • At the end of FY2021, all our plants are certified Halal , with 50% of them are certified with FSSC Scheme 22000. In the coming years, we will embark on various initiatives in order to meet this target by 2025. • For Halal standards, we will focus our e*orts in ensuring high Halal standards through a holistic approach. Internally, we will drive incorporation of high Halal standards culture and strengthen internal control. Externally we will engage the private and public stakeholders and upkeep Halal communications. Read more in “Policy and Regulation”, on pages 047 to 048 of this SR . Product Quality and Safety is an utmost priority and a core principle embedded in F&N’s culture. We consistently maintain the highest standards so that customers have full confidence when purchasing and consuming our products. Our 138 years of success is built on providing products that have earned their trust, created satisfaction for our consumers, and have enhanced their future well-being. This requires a holistic approach to quality and safety across the life cycle of our products. PRODUCT QUALITY AND SAFETY SDG 3: Good Health & Well-being APPROACH OUR 2025 COMMITMENTS Malaysia Thailand • FSSC 22000 Food Safety System Certification • Good Manufacturing Practice (GMP) • HACCP • Halal Certification (JAKIM + MUI) • Industry Responsibility of Food Certification Scheme (Mesti) • ISO 22000 Food Safety Management System • ISO 9001:2015 Quality Management System • ISO/IEC 17025:2017 Accredited Laboratory • ISO/TS 22002-1:2009 Prerequisite Programme on Food Safety • MS 1480:2019 Food Safety According to HACCP • Veterinary Health Mark (VHM) Certification • GB12693:2010 China National Certification and Accreditation (CNCA) • Roundtable Sustainability Palm Oil (RSPO) Supply Chain Certification Standard 2017 • SEDEX – SMETA (4-Pillar) • ISO 22000:2005 Food Safety System Certification • Food Safety System Certification 22000:2010 • Good Manufacturing Practice (GMP) • Green Industry Level 4 • HACCP • Halal Certification (CICOT) • Labour Relations and Welfare Certificate 2013-2018 • ISO 22000 Food Safety Management System • ISO/IEC 17025:2017 Accredited Laboratory Responsible Product Stewardship 051 Fraser & Neave Holdings Bhd ! Sustainability Report 2021